Infrastructure claims often call for specialist capabilities and multi-skilled teams to respond rapidly. Technology driven enhancements are also optimising the handling of every claim. There has been a rapid increase in technology advancements that have enhanced the work of loss adjusters. Some of these have resulted in innovative solutions that create new ways of carrying out the claims processing and accessing information. Today, experts can use AI, satellite imagery, drones and digital twin technology to gain visibility into difficult to reach locations. This enables the teams to collect data efficiently, reducing the burden on clients and adjusters and allowing them to focus on providing vital assistance to the insured. In this workshop we examine the types of technologies used and how this is improving the claim process.