A successful global programme is based on up-to-date information on operations globally, to ensure that cover is appropriate, that risks are suitably covered, and claims are paid in the right place. The collection of information from a multinational’s numerous operations is time-consuming but important. What sort of information is required? How can brokers and insurers help with the gathering of information? And how is this data transferred to insurers to enable decisions about global programmes? How is technology and digitalisation helping with this process? How can Big Data and AI be used to make the whole process more streamlined, efficient and reliable for all partners? What could and should brokers and carriers be doing together to make sure the process is as painless as possible for risk managers?