In this interactive session, Toby Nabarro will explore how brokers, policyholders and insurers can navigate insurance coverage disputes while preserving long-term commercial relationships. Drawing on real-world examples, the session will encourage you to challenge the assumption that disputes must be adversarial. Key themes include the strategic use of tone and timing in communications, the broker’s dual role as advocate and intermediary, and how to assert legal rights without undermining goodwill. Attendees will gain practical insights into achieving resolution without escalation—balancing legal strategy with commercial diplomacy.