With increasing scrutiny from insurers, the claims process can be challenging for large multinational claims. Buyers want to know that when they set up a programme, claims will be paid wherever and whenever a loss occurs, in full and on time. This session will examine:

• How can the whole process be improved, speeded up and simplified?
• The extent to which claims are handled locally or centrally
• The crucial role of claims protocols
• The need for clear and up-to-date claims information for analysis