Justin Andrews
International Head of Multinational Claims & Client & Broker Service
AIG
Justin Andrews is Head of Multinational Claims and International Client & Broker Service at AIG. In this role, he provides guidance and support to claims professionals on the unique requirements, features and procedures associated with multinational and global fronted insurance programmes. He also serves as a key point of contact for network partner claims matters, helping to ensure consistent and effective claims delivery across international jurisdictions.
Justin joined AIG in May 2016, following more than 25 years with a leading global insurer.
Global claims: How to ensure claims are paid when and where intended
Sam Baldwin
Global Claims Strategy & Execution Leader
Aon
Sam Baldwin is the Global Claims Strategy and Execution Leader at Aon, shaping its global Commercial Risks Claims offering, capabilities and client value proposition. His career spans claims strategy, transformation and operations across the global insurance and reinsurance industry, with previous roles at SCOR, MS Amlin, XL Catlin and Lloyd’s of London. Before joining Aon, he was Head of Operational Strategy for Property & Casualty at SCOR, having previously held global claims operations leadership roles. His focus is on building stronger Claims capabilities that deliver greater value to clients.
Global claims: How to ensure claims are paid when and where intended
Rajika Bhasin
International Head of Insurance Regulatory & Tax Consulting Practice
Marsh
Rajika Bhasin is International Head of Marsh’s Insurance Regulatory & Tax Consulting Practice, responsible for markets outside the United States and Canada. She has 25 years advising clients on international legal, financial and commercial issues.
Rajika began her career in international litigation before spending two decades at AIG Multinational, where she developed the framework supporting multinational programmes across 200+ jurisdictions and 50 products. She represented multinational stakeholders before regulators and led Multinational Knowledge Management and Thought Leadership.
Keynote session: Global programmes in a fragmented world - from global consistency to local reality
Marcus Breese
Director of Cyber
HDI UK & Ireland
Marcus Breese, Head of Cyber Underwriting, is a highly experienced insurance professional specialising in cyber and technology risk. With a career spanning more than two decades across underwriting and risk modelling, he joined HDI from Arch Insurance International, where he was Head of Cyber and Technology E&O, having previously held senior roles at Corax and Hiscox.
Cyber & emerging risk – can global programmes keep up?
Thomas Lau Christensen
President DARIM - Head of Risk and Insurance
Nordic Leisure Travel Group
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Keynote session: Global programmes in a fragmented world - from global consistency to local reality
Edoardo Del Bosco
Global Head of Artificial Intelligence and Data
Generali GC&C
Edoardo Del Bosco is the Global Head of AI & Data at Generali Global Corporate & Commercial (GC&C), where he leads and coordinates the company's Data and Artificial Intelligence strategy and initiatives across international markets. Prior to this role, he worked in Asset Management within the Generali Group and previously held positions in the banking sector at Société Générale. Edoardo served for three years as Vice Chairman of Assogestioni's Digital Finance Committee, leading industry studies on AI and Blockchain adoption in financial services. He holds a degree in Quantitative Finance from Bocconi University.
Using AI & data to deliver the best possible global programme
Linden Farley
Claims Relationship Manager
QBE Europe
Linden has worked in the commercial claims arena for over 35 years in a variety of functions including loss adjusting, claims management and client relationship. Joining QBE in 2013 as a claims relationship manager, he has responsibility for designing and implementing claim servicing solutions that meet the needs of clients with large and/or complex multinational insurance programmes. Linden is also a member of the QBE global multinational claims leadership team with responsibility for claims proposition development.
Global claims: How to ensure claims are paid when and where intended
Laura Farthing
Multinational Service Expert
QBE Europe
Laura is a Multinational Service Expert within QBE's Expert Team, based in Chelmsford, specialising in the delivery and coordination of complex multinational insurance programmes for global clients. She works closely with brokers, underwriters and international servicing partners to ensure seamless policy implementation, regulatory compliance and exceptional client service across multiple territories.
How to design and implement a global programme that works in practice, not just on paper
Carlie Fey
Multinational Claims Coordinator
Marsh
After graduating from the University of Toronto, Carlie began her insurance career at Intact Insurance (formerly ING), where she worked as a Claims Analyst within the in-house legal department. After relocating to the UK in 2018, she joined Marsh as a Project Manager and Executive Assistant. In 2019, she moved into a Business Development Coordinator role supporting the International Claims community, followed by a position in Claims Training and Development in 2022.
In March 2026, Carlie was appointed Multinational Claims Coordinator. In this role, she plays a key part in strengthening the delivery of claims services for multinational clients by implementing claims governance protocols, coordinating claims activity across stakeholders, and supporting effective claims advocacy. Through this work, Carlie helps promote consistency, collaboration, and high-quality service across the multinational claims network.
Global claims: How to ensure claims are paid when and where intended
Dirk Förster
Vice-President
GVNW
The GVNW (German Federation of Corporate Insurance Buyers) is Germany’s leading association representing corporate insurance buyers. It advocates the interests of its members towards insurers, regulators and policymakers, and serves as a platform for expertise, market transparency and the development of effective risk transfer solutions for industrial and commercial risks.
How to design and implement a global programme that works in practice, not just on paper
Charlotte Hedemark
Risk Management Expert
SAP Denmark
Charlotte is former President of FERMA (Federation of European Risk Management Associations), Europe’s foremost network of risk professionals, representing over 6,000 members across 23 countries. Her leadership has been instrumental in shaping FERMA’s strategic direction and advancing risk management practices across the continent. From her position at SAP, she brings deep expertise in field risk management, supporting the identification and mitigation of risks tied to global sales and services. Her career reflects a strong commitment to collaboration, policy development, and professional excellence in risk management.
Charlotte holds a Master’s degree in Business Administration and is certified in RIMAP®, PMI-RMP®, and RIMS-CRMP®. Her risk management journey began in Brussels, where she spent 12 years driving collaboration and policy within European industry associations. She has been a member of DARIM’s Board since 2015, playing a vital role in advancing risk management practices both in Denmark and across Europe.
Keynote session: Global programmes in a fragmented world - from global consistency to local reality
Rehan Hussain
Head of Underwriting, International
Resilience
Rehan joined Resilience in July 2022 as Head of Underwriting for the UK and Europe, and took on the international remit in September 2023.Before Resilience, Rehan spent 12.5 years at Allianz Global Corporate & Specialty (2010 to 2022). He began in Dubai, moving from Market Manager to Financial Lines underwriter and then Head of Financial Lines for the Middle East and North Africa. He then moved to London, where he built the cyber proposition as Deputy Manager Cyber and later Head of Cyber for the UK and Nordics.Rehan is a Chartered Insurer, a Certified Information Security Manager (CISM), and holds an MBA. A multilingual leader, he is passionate about expanding the reach and impact of cyber risk solutions worldwide.
Cyber & emerging risk – can global programmes keep up?
Karen Jury
Head of Multinational UK
AIG UK Ltd
Karen started her role with AIG in May 2021. She has spent over 20 years in the UK insurance market, specifically in delivering change and transformation, having spent 3 years as an independent consultant working for a large global insurer, on their Multinational Program Initiative.
Prior to that, Karen held a number of roles at RSA, including Change Director within the UK Commercial business. She started her career in Australia and has also worked in London and Singapore, delivering projects and managing global network partners.
Her role within AIG is to drive the multinational vision, manage the UK fronting portfolio and delivering world class service to our global clients and broker partners. As well as, leading the adoption and execution of the multinational business model, fully leveraging AIG’s Network and capabilities.
Effective programme delivery: Boots on the ground
Arlen Arda Koçyan
Vice President
Enterprise Risk Management Association (KRYD)
A. Arda Koçyan is a senior global executive with nearly 25 years of experience spanning multinational insurance programmes, enterprise risk management, integrated risk financing, including alternative risk transfer, governance and organizational resilience. Most recently, he served as Director, Enterprise Risk Management & Insurance at Arçelik/Beko, leading these areas across an €11B+ multinational business footprint spanning 50+ countries and 120+ subsidiaries.
His experience includes designing, managing and evolving complex global insurance programmes across all major lines of business, together with risk retention and risk-financing strategies, global claims governance, business continuity and crisis management. His work has also included evaluating the role and feasibility of captive solutions within broader risk-financing strategies, alongside parametric solutions, multinational pooling and other alternative risk-transfer approaches.
Arda is Vice President and Board Member of KRYD, Türkiye’s Enterprise Risk Management Association, and a member of FERMA’s Captive Committee
How to use a captive to secure the best possible risk financing solutions
Phil McDowell
Global Sales & Distribution Lead, Multinational
HDI Global
Based in London, Phil is responsible for strengthening HDI's multinational and captive propositions through strategic broker engagement, thought leadership, sales enablement and global marketing initiatives.
With 18 years of experience in commercial insurance, Philip specialises in multinational insurance programmes and global risk solutions. His background spans property and casualty underwriting, international programme development, sales and marketing, network partner management and strategic relationship management. He has also led global technology initiatives designed to enhance multinational programme delivery and customer experience.
Effective programme delivery: Boots on the ground
Tony McHarg
Director & Co-Founder
Risk FabrIQ
Tony McHarg is Director and Co-Founder of Risk FabrIQ, a technology platform that licensed brokers, insurers and reinsurers use to design, place and govern multinational insurance programmes. He has more than 35 years' experience in international insurance. Over 21 years at AIG he led its multinational business across Asia Pacific and then internationally, and was Global Head of Network Strategy, Partnerships & Customer Experience across a network of around 215 territories. He also served on the boards of AIG's regulated insurance entities across multiple jurisdictions, including as Interim CEO and Director of AIG New Zealand and as a Supervisor on the AIG China Board. Before AIG, Tony spent almost 20 years as a broker with Marsh, Sedgwick and JLT. He began his career as a commercial pilot.
Using AI & data to deliver the best possible global programme
Eddie McLaughlin
Chief Client Officer, AGRC
Aon
Eddie has 25 years of experience in risk advisory, spanning management consulting, actuarial services, analytics and risk financing. He is currently Chief Client Officer for Global Risk Consulting, including Captives, and Global Head of Risk Financing at Aon, while also serving as Enterprise Client Leader for three global clients. Eddie joined Aon in 2015 from MMC (Marsh and Oliver Wyman), where he held several senior leadership positions, including Head of Strategic Risk Consulting for EMEA and Global Head of Analytics. Earlier in his career, he held roles at Towers Watson and McKinsey.
How to use a captive to secure the best possible risk financing solutions
Pim Moerman
Head of Insurance & Risk Management
Philips
Pim is heading the Insurance & Risk Management function at Royal Philips, a health technology company headquartered in the Netherlands, with its purpose to improve people's health and wellbeing through meaningful innovation.
Before joining Philips, Pim worked in the salvage industry at Siemens supporting customers to recover from major losses. Pim was one of the initiators of the Philips Global Resilience Platform which allows various risk domains to exchange real-time data on the same platform.
This initiative was awarded the Collaboration of the Year by FERMA during the European Risk Management awards 2020. The Dutch Association of Risk & Insurance Managers named Pim as risk manager of the year 2024.
How to design and implement a global programme that works in practice, not just on paper
